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Create Free Business Account| Pricing Type | Subscription |
| Product Supported | WFO12 Integration Data Experience Manager |
| Support Hours | Business hours |
| Covered Period | 36 months |
| Provided Support | Software maintenance and technical support |
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It provides software maintenance and technical support for the WFO12 Integration Data Experience Manager, including vendor escalation, access to maintenance releases, and guidance on integration compatibility for the covered 36-month period (MPN 235785).
Open a case through Avaya's designated support portal or your assigned technical account resource; cases are routed using the subscription entitlement for prioritized handling.
Yes. Subscription entitlements include access to maintenance patches and release notes applicable to the supported WFO12 integration components.
Yes. The agreement provides advisory guidance for planned upgrades and compatibility checks to minimize disruption to analytics and reporting pipelines.
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