Avaya SA PREF WFO R15 3Y (MPN 345089)

Maintain operational continuity for Avaya Workforce Optimization Release 15 by adopting Software Assurance Preferred. This support offering (MPN 345089) aligns entitlements, update rights, and vendor support under a named plan for Release 15 deployments. It is designed for infrastructure teams that require predictable lifecycle support, controlled upgrade budgeting, and access to vendor fixes tied to the specified release. Procurement and architecture teams choose this SKU to keep compliance with vendor update paths, reduce emergency patch costs, and centralize entitlement management across multiple contact‑center instances. Documentation, access to release updates, and engagement with Avaya support are coordinated via the preferred Software Assurance channel identified by the MPN, helping you sustain service levels for critical workforce‑optimization workloads.