Avaya SA PREF WFO R15 AUTO ADV WFO PK 1YPP

Maintain continuous operation of Avaya Workforce Optimization (WFO) R15 with one year of preferred support that matches enterprise availability expectations. This plan combines preferred-level technical assistance with the automated advanced WFO package so your contact-center telemetry, recording and analytics components remain supported during software updates and configuration changes. Focus support spend where it matters: accelerate incident resolution with vendor escalation paths, keep upgrade options open, and standardize maintenance windows with guidance from Avaya support engineers. The subscription preserves entitlements for R15-specific fixes and automated advanced-package updates while providing procedural assistance for deployments and integrations. Procurement teams buying at this tier get predictability: a defined one-year coverage term, continuity of support for WFO R15 assets, and a vendor-backed route for sustainment and planned upgrades. Choose this package when you require operational stability for WFO R15 deployments and want vendor-level assurance that software issues and update transitions are handled with consistent priority.