Avaya SA PREF WFO R11 WFM SHIFT BIDD 3YAN

Reduce administrative overhead and protect service levels by automating shift bidding across your Avaya Workforce Optimization environment. This subscription targets R11 WFM deployments and provides scheduled shift bid capabilities, role-based administration, and vendor support for ongoing operations. By codifying employee preferences and managerial rules, it minimizes manual adjustments and accelerates schedule acceptance. The offering is designed for contact centers that require repeatable, auditable shift assignment processes without replacing existing WFM engines. Use it to enforce business rules, preserve adherence targets, and decrease the time staff spend negotiating schedules. Delivered as a vendor-backed subscription, it includes product-matched updates and access to Avaya support channels so platform fixes and guidance arrive under contract rather than ad hoc. For procurement teams, this subscription reduces the hidden labor costs of manual shift management and protects forecast accuracy when headcount changes or seasonal variance occur.