Avaya 219535 SA PREF WFO R11 F/T Screen Recording 3YPP

Protect screen recording operations with a 3-year Avaya support entitlement for Workforce Optimization R11 full-time screen recording. Built for teams that depend on recorded interactions for compliance, quality assurance, and dispute resolution, this coverage helps keep the platform supported over the full planning cycle. For infrastructure and contact center leaders, the value is straightforward: fewer gaps in vendor support, clearer lifecycle planning, and a cleaner path to maintaining a critical recording function without scrambling for ad hoc coverage. It is a practical choice when the recording layer is part of a larger operational control stack and downtime or unsupported software is not acceptable. This entitlement is suited to organizations that want to preserve continuity on an installed Avaya WFO environment while keeping support aligned to a defined term. It is a procurement-friendly way to extend coverage on a known deployment and maintain confidence in the software that captures essential customer interactions.