AVAYA SA PREF WFO R11 ADV QM PKG 1YPP

Keep agent performance data, recordings and quality metrics operational through planned upgrades and unexpected faults with Avaya Software Assurance for Workforce Optimization R11. The Preferred Advanced QM package provides one year of vendor-backed coverage for the R11 release, ensuring you receive authorized patches, bug fixes and entitlement to updates for the QM components. For infrastructure teams running QoS-sensitive telephony and analytics workflows, this coverage preserves your voice and screen capture continuity and reduces operational risk from unsupported software drift. Avaya’s Preferred tier focuses on feature continuity for advanced quality management—retention, search and reporting—so contact-center analytics and compliance remain available during upgrade cycles. The package is designed to protect the value of your WFO deployment: maintain regulatory retention policies, avoid service interruptions for call recording, and keep historical analytics intact while you plan migrations. Choose this SKUs when your procurement decision centers on controlled risk, predictable maintenance windows and preserving analytics ROI across the R11 lifecycle.