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Create Free Business Account| Mpn | MPN 352428 |
| Vendor | Avaya |
| Category | Software Services / Support & Warranties |
| Product Name | SA PREF WEB GTWY R10 A/V PORT 3YMO |
| Product Supported | Web Gateway R10 A/V ports |
| Covered Period | 3YMO |
| Provided Support | SA Preferred A/V port support |
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This offering secures preferred-level support for Avaya Web Gateway R10 A/V ports under MPN 352428 and the 3YMO term. It focuses on entitlement verification, access to vendor fixes for A/V port issues, and prioritized service handling.
Provide MPN 352428 when opening a case with Avaya. Avaya will confirm the entitlement associated with that product code before proceeding with R10 A/V port-specific remediation.
Yes. The support tied to MPN 352428 routes A/V port incidents through Avaya’s preferred support processes, which helps prioritize media-related diagnostics and fixes for Web Gateway R10.
The product name and entitlement are scoped to Web Gateway R10 A/V port support (MPN 352428). For broader gateway issues, reference the appropriate Web Gateway support packages or MPNs.
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