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Create Free Business Account| Mpn | 232127 |
| Vendor | AVAYA |
| Category | software-services/support-warranties |
| Product Name | SA PREF VP R5 PORT CONN CM5+ 1YPP |
| Product Supported | Avaya Voice Portal R5; Communication Manager 5+ |
| Covered Period | 1 year |
| Provided Support | Software updates; technical support; remote diagnostics |
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It covers software updates, remote diagnostics, and prioritized technical case handling specific to Avaya Voice Portal R5 and Communication Manager 5+ for a 1 year term.
Yes. Preferred support includes prioritized case routing and vendor escalation paths to Avaya technical resources for eligible incidents.
No. This support package is focused on software updates, diagnostics, and technical assistance; hardware replacement is not included.
Renewal is processed as a new 1 year entitlement. Contact procurement to align renewal timing with your maintenance windows and budgeting.
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