Avaya SA PREF UCE R5.2+ STD/W CM5.2+ 1YPP

Ensure continuity for UCE R5.2+ deployments with a one-year preferred product protection package. This support tier focuses vendor attention on your UCE instance, providing prioritized incident handling, license and entitlement verification, and coordinated case management. The inclusion of STD/W CM5.2+ alignment reduces ambiguity during interoperability investigations and upgrade windows. For infrastructure leaders managing voice, presence and contact routing at scale, this offering minimizes operational risk and administrative overhead — delivering faster vendor engagement and clearer upgrade/compatibility guidance than standard support alternatives. Opt for this package when predictable response behavior and vendor-managed entitlement oversight materially reduce business risk and total cost of ownership.