Avaya SA PREF UCE R1 STD /W CM5+ 3YAN

Protect production and pre-production contact-center integrations by adding a 3‑year Avaya support agreement for UCE R1 standard with CM5+ (MPN 242337). This contract supplies vendor-level support to address interoperability issues, configuration regressions, and upgrade coordination between UCE and Communication Manager 5+. For infrastructure teams managing agent routing, presence, or unified messaging, consistent vendor coverage reduces diagnostic overhead and shortens mean time to repair. The agreement helps align Avaya software maintenance with your change-control schedule and provides an auditable vendor support channel for critical incidents. Selecting this service preserves continuity of customer-facing telephony features and reduces the total cost of recovery compared with solely in-house remediation efforts.