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Create Free Business Account| Mpn | 355442 |
| Vendor | Avaya |
| Category | software-services/support-warranties |
| Product Name | SA PREF+UA SYS C170 3YMO |
| Product Supported | Avaya C170 system |
| Support Hours | Business hours (typical 8x5) |
| Covered Period | 3 years |
| Provided Support | Preferred-level support; software access (UA); onsite service |
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PREF denotes preferred-level support which typically provides higher-priority access to Avaya resources and broader engagement terms compared with entry-level coverage. Specific service levels and response commitments are defined by Avaya contract terms associated with the MPN.
Yes. The UA component in the product code provides entitlement to Avaya software updates and fixes for the duration of the 3-year contract term.
Transferability depends on Avaya’s service terms and the specific contract. Contact your Avaya account team or A5 IT advisor to review eligibility and procedures for transferring support to replacement hardware.
A multi-year Avaya support agreement reduces the need for large internal spare inventories by relying on Avaya’s parts replacement logistics for the covered period, improving capital efficiency while ensuring rapid repairs.
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