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Create Free Business Account| Mpn | 355317 |
| Vendor | AVAYA |
| Product Name | SA PREF+UA RM SYS C100 1+5 MCU 3YAN |
| Response Time | Varies by severity |
| Service Scope | Software maintenance and update access |
| Product Supported | System C100 (1+5 MCU) |
| Support Hours | Business hours |
| Covered Period | 36 months |
| Provided Support | SA Preferred + Update Advantage (UA) |
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SA PREF+UA bundles Software Assurance Preferred entitlements with Update Advantage, providing vendor-supplied software fixes and ongoing access to product updates for the covered System C100 configuration.
Yes. This offering is structured as a 36-month (three-year) coverage term, providing consistent entitlements and renewal economics for the term.
No. The agreement covers software maintenance and update entitlements for the System C100 and its MCU configuration; hardware replacement would require a separate hardware support contract.
This package adds Update Advantage for software currency and preferred maintenance pathways, which reduces exposure to out-of-support software and streamlines vendor fixes compared with standard maintenance alone.
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