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Create Free Business Account| Pricing Type | Fixed-term parts support agreement |
| Product Supported | SA PREF+UA PRT NBD CAM RC212 5YPP |
| Support Hours | Next-business-day |
| Covered Period | 60 months |
| Provided Support | Preferred+UA Parts NBD |
| Service Location | Customer site (parts delivery) |
| Service Description | Parts fulfillment with NBD delivery and UA entitlement |
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PRT NBD provides parts replacement with next-business-day fulfillment for covered components of the RC212 camera for the duration of the 60-month agreement.
Preferred+UA indicates entitlement to upgrades alongside parts coverage; confirm exact software entitlements with your Avaya account team.
Upon case approval, authorized parts are shipped for next-business-day delivery to the customer site; courier and logistics are coordinated through Avaya's fulfillment channels.
Yes. Organizations commonly add onsite engineering packages if their operational needs change; contact Avaya or your reseller to expand coverage options.
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