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Create Free Business Account| Product Supported | SA PREF+UA PRT 8X5 SYS C190 |
| Support Hours | 8x5 |
| Covered Period | 3 years |
| Provided Support | Preferred Software Assurance + Upgrades & Assistance |
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It provides Preferred Software Assurance plus Upgrades & Assistance for C190-class systems, offering 8x5 access to Avaya support and entitlement to vendor software upgrades during the covered three-year term.
No. This SKU provides remote Avaya support and upgrade entitlements on an 8x5 schedule; onsite services must be purchased separately if required.
Yes. UA grants entitlement to vendor-supplied updates and upgrades; coordination with Avaya support is recommended to preserve integration compatibility.
Preferred typically provides higher case prioritization and advisory guidance compared with Essential tiers, which can reduce time-to-resolution for software-related incidents and improve upgrade planning.
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