AVAYA SA PREF+UA PRT 8X5 MIC SP RA63 1YMO 355812

Deliver reliable weekday support for Avaya environments with a one-year, business-hours service package. The SKU bundles Software Assurance with preferred access and upgrade entitlement (SA PREF+UA) and routes requests through a partner-managed support channel (PRT) using the RA63 response profile. Designed for environments where primary operational hours are standard business days, this agreement supplies entitlement to fixes and upgrades, structured escalation to preferred partners, and a compact one-year commitment that suits project-based deployments or initial production rollouts. MPN 355812 identifies the contract exactness for procurement and audit. Use this offering to provide predictable support during business hours, preserve upgrade eligibility, and align maintenance windows to operational schedules without committing to multi-year terms.