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Create Free Business Account| Pricing Type | Fixed-term support agreement |
| Product Supported | SA PREF+UA ONS 8X5 SYS C170 5YPP |
| Support Hours | 8x5 |
| Covered Period | 60 months |
| Provided Support | Preferred+UA Onsite 8x5 |
| Service Location | Customer site |
| Service Description | Onsite engineering and software upgrade entitlement |
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8x5 onsite coverage provides support during standard business hours, five days per week, with an on-premise engineer dispatched when remote troubleshooting is insufficient.
Yes. The UA (Upgrades and Assistance) entitlement includes vendor software updates for covered C170 systems for the duration of the 60-month term.
Open a case through Avaya's support portal or authorized channel; Preferred agreements route incidents into an expedited queue and coordinate onsite dispatch if required.
Extensions and transfers are subject to Avaya terms and approval; contact your Avaya account representative to discuss options aligned with contract policies.
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