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Create Free Business Account| Mpn | 355468 |
| Vendor | AVAYA |
| Category | software-services/support-warranties |
| Product Name | SA PREF+UA ONS 8X5 SYS C170 3YPP |
| Product Supported | SA PREF+UA ONS 8X5 SYS C170 |
| Support Hours | 8x5 |
| Covered Period | 3 years |
| Provided Support | Onsite support (8x5); software assurance |
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8x5 coverage provides onsite support and software-assurance services during standard business hours (typically Monday–Friday). Emergency escalation paths remain available per Avaya-defined procedures.
Yes. The SKU pairs preferred software assurance with onsite support, which includes entitlement to Avaya-issued software updates for the covered system during the contract term.
Yes. This offering provides vendor escalation channels and Avaya-authorized field service dispatch for issues that require vendor-level intervention.
This SKU is listed as a per-system support line (SYS C170). Confirm purchasing quantities with your procurement representative to align support entitlements to deployed systems.
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