Avaya SA PREF+UA ONS 8X5 EXP MIC RM61 5YPP

Maintain operational continuity for Avaya RM61 with an 8x5 support entitlement and a five-year coverage term. This offering pairs preferred software assurance and upgrade assurance components with expanded MIC escalation to ensure business-hour incidents are routed to the correct engineering resources. Designed for infrastructure teams that require predictable multi-year support economics, it simplifies budgeting and reduces administrative overhead for renewals. The plan focuses on timely triage during defined support windows, documented escalation paths, and entitlement for software updates where applicable. Choose this SKU when you need an extended contractual relationship for RM61 support across your estate and want the procurement clarity of a five-year term rather than annual renewals.