Avaya SA PREF+UA ONS 8X5 EXP MIC RM61 1YPP

Keep critical Avaya RM61 systems available and current with a focused 1‑year support contract. This plan pairs Preferred Software Assurance with Upgrade Assurance and 8x5 onsite coverage to limit service interruptions, deliver authorized software updates, and provide onsite technical assistance during business hours. For infrastructure owners who require predictable operational continuity without adding headcount, this SKU offloads incident handling, software maintenance, and version entitlement to Avaya’s authorized support channels. Compared with entry-level break/fix agreements, this package ensures upgrade rights and prioritized access to qualified field technicians for onsite remediation, reducing mean time to repair for RM61 components. Procurement teams will value one predictable invoice for a defined term; architects will value the combination of update entitlement and on-prem support that preserves compatibility across complex voice estates. Renew or upgrade at term end to extend protection and retain access to future micro‑releases and maintenance revisions.