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Create Free Business Account| Mpn | 355470 |
| Product Name | SA PREF+UA ONS 24X7 SYS C170 1YMO |
| Product Supported | SYS C170 |
| Support Hours | 24x7 |
| Covered Period | 1 Year |
| Provided Support | 24x7 Support |
| Service Characteristic | Onsite |
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The 24x7 designation provides continuous access to Avaya technical support resources and escalation channels at any hour; the SKU MPN 355470 includes one year of coverage as indicated by 1YMO.
Yes. The product name contains ONS, indicating onsite response is part of the service entitlements for eligible incidents and under Avaya’s support policies.
Yes. UA in the product name stands for Update Advantage and denotes entitlement to designated software updates during the covered period.
Confirm exact SLA terms and response commitments with your Avaya sales or support contact and reference MPN 355470 and the SYS C170 product family for precise entitlements.
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