Avaya SA PREF+UA ONS 24X7 SYS C130 5YPP

Sustain critical System C130 workloads with continuous 24x7 support and an onsite service pathway over a five-year contract. This offering (MPN 355403) packages preferred-service response behaviors, software assurance (UA) and on‑site service (ONS) designed to keep contact-center and infrastructure systems available and recoverable. Expect prioritized access to Avaya support intake, logged case escalation, and coordinated service actions that minimize administrative overhead for infrastructure teams. The plan’s multi-year term stabilizes maintenance spend and simplifies renewal cycles compared with ad-hoc break/fix purchases. Use it to reduce operational risk for production voice and collaboration platforms that rely on the C130 family — especially where downtime directly affects revenue or compliance. Documentation, case history retention, and scheduled review touchpoints help you validate SLAs and ROI across the contract lifecycle.