AVAYA 355976 SA PREF+UA ONS

Keep Avaya RM61 deployments available and supported with a three-year preferred onsite service that provides 24x7 coverage. Identified by MPN 355976, this SKU is built for environments where sustained audio performance and rapid remediation are critical — contact centers, unified communications rooms, and enterprise huddle spaces. The service pairs Avaya-trained technicians with an onsite response model to address hardware faults, microphone issues, and field-level troubleshooting that remote diagnostics cannot fully resolve. Choosing a 24x7 onsite plan reduces mean time to repair for audio system failures and aligns support availability with your operational hours, including nights and weekends. This preferred-level option focuses on practical availability: trained Avaya field engineers, parts labor coordination, and documented service delivery against agreed timelines. Use this service when maintaining call quality and minimizing disruption to voice channels justifies an enterprise-grade support commitment.