Avaya SA PREF+UA ONS 24X7 CAM RC212

Sustain critical Avaya services around the clock with a support package designed for production environments that cannot tolerate extended outages. SA PREF+UA ONS 24X7 CAM RC212 delivers continuous monitoring, remote troubleshooting and 24x7 onsite response under the CAM RC212 escalation profile. The package includes UA (Upgrade Advantage) so software updates and entitlement-driven fixes follow the same support window, reducing procurement friction. Over a three-year term, this agreement simplifies vendor interaction: one contract, direct Avaya escalation and predictable response commitments. This option is priced for teams that need guaranteed coverage during nights, weekends and holidays and prefer Avaya-certified field engineers for hardware interventions. Choose this when restoring service fast and avoiding multi-vendor coordination costs are priorities.