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Create Free Business Account| Pricing Type | Subscription |
| Product Supported | Avaya RA63 |
| Support Hours | Business hours |
| Bundle Support | PREF+UA entitlements |
| Covered Period | 36 months |
| Provided Support | Preferred technical support |
| Service Description | Vendor maintenance and update entitlement management at preferred support level |
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PREF+UA provides preferred-level technical support aligned to business hours. Exact regional support windows vary—confirm the local schedule with your Avaya sales or service contact.
Yes. The UA component indicates entitlement to receive authorized software updates and upgrades during the three-year coverage period. Verify update scope with Avaya for major-version policies.
Upgrades to higher support tiers are typically available through Avaya’s account or channel teams; discuss transition options and proration with your Avaya representative.
This SKU focuses on preferred support and UA entitlements. Onsite services are handled via separate professional services agreements or enhanced support packages—coordinate options with Avaya or your reseller.
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