AVAYA SA PREF+UA C/D PRT NBD CAM RC212 1Y

Maintain availability for voice and unified communications with a focused 12-month Avaya support package that provides next-business-day on-site response using NBD CAM RC212. Designed for infrastructure teams that must preserve contact-center continuity and campus telephony service levels, this offering pairs vendor-led corrective action with entitlement to updates and case escalation. The agreement reduces procurement friction for time-sensitive repairs, shortens recovery windows for covered faults, and clarifies point-of-contact responsibilities during incidents. Delivery includes remote diagnostics, parts dispatch coordination, and on-site technician dispatch on the next business day for eligible hardware covered under the RC212 profile. For organizations balancing budget and resiliency, this SKU standardizes response SLAs and vendor accountability so internal teams can focus on configurations and integrations rather than break/fix logistics.