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Create Free Business Account| Value | 355529J |
| Display | 355529J |
| Pricing Type | Term-based pricing |
| Value | SA PREF+UA C/D PRT 8X5 SYS C190 5YPP |
| Display | SA PREF+UA C/D PRT 8X5 SYS C190 5YPP |
| Product Supported | System C190 |
| Support Hours | 8x5 (business hours) |
| Covered Period | 5 years |
| Support Channel | Telephone and Remote support |
| Provided Support | Support Advantage Preferred + Upgrade Assurance |
| Service Description | Vendor troubleshooting, upgrade entitlement, case routing |
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8x5 support provides telephone and remote technical assistance during standard business hours, and includes priority case handling and diagnostics for System C190. Coverage applies to incidents reported during those hours; emergency escalation paths vary by region.
Yes. Upgrade Assurance grants entitlement to applicable C190 software releases published during the contract term, allowing you to deploy vendor-supplied updates without separate upgrade fees.
Contracts are sold for the specified term. Early modification or termination is subject to Avaya contract terms and potential prorated adjustments; engage your Avaya account manager to discuss options.
This SKU pairs Preferred support routing with Upgrade Assurance over a five-year term, providing faster incident handling and software rights—features not included in entry-level or reactive-only support offerings.
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