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Create Free Business Account| Pricing Type | Per system pricing |
| Response Time | 4 hour initial response (business-hours target) |
| Product Supported | Avaya C170 |
| Support Hours | 8x5 (business hours) |
| Covered Period | 3 years |
| Support Channel | Phone and online portal |
| Provided Support | 8x5 phone/online support; remote diagnostics; software updates; field service as contracted |
| Service Location | Remote and customer site per contract |
| Service Description | Remote troubleshooting; software maintenance; onsite dispatch when contracted |
| Language Supported | English |
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8x5 support covers standard business hours for your region (phone and online case intake during weekdays). Exact local hours are defined in the contract.
Yes. The agreement includes entitlement to maintenance releases and security patches for supported Avaya C170 software for the three-year term.
Onsite service is provided per the contract terms and local availability. The plan emphasizes remote diagnostics and troubleshooting, with field dispatch arranged when contracted.
Upgrades are possible subject to Avaya commercial terms and local service availability. Contact Avaya sales to discuss conversion options and pricing differences.
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