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Create Free Business Account| Value | 355452J |
| Display | 355452J |
| Pricing Type | Term-based pricing |
| Value | SA PREF+UA C/D PRT 8X5 SYS C170 1YMO |
| Display | SA PREF+UA C/D PRT 8X5 SYS C170 1YMO |
| Product Supported | System C170 |
| Support Hours | 8x5 (business hours) |
| Covered Period | 1 year |
| Support Channel | Telephone and Remote support |
| Provided Support | Support Advantage Preferred + Upgrade Assurance |
| Service Description | Preferred case routing, upgrade entitlement, remote troubleshooting |
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Yes. Upgrade Assurance within the one-year term entitles you to apply C170 software releases issued during that period without additional upgrade fees.
This SKU provides telephone and remote support with preferred routing. On-site services are not included and must be procured separately if required.
Yes. You can renew the support contract at the end of the term. Renewal terms and pricing are handled through Avaya or your authorized reseller.
Response times depend on case severity and regional procedures. Preferred routing accelerates triage, but specific SLA response targets should be confirmed with Avaya for your region and contract.
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