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Create Free Business Account| Pricing Type | Multi-year contract (5YPP) |
| Product Supported | Avaya RM61 |
| Support Hours | 8x5 |
| Covered Period | 5 Years (5YPP) |
| Provided Support | Preferred technical support, software maintenance, expedited parts and repairs |
| Service Location | Remote and onsite as authorized |
| Service Description | Manufacturer-authorized remote diagnostics, expedited parts and long-term software entitlement |
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8x5 indicates support is provided during standard business hours, with priority case handling and expedited parts processing during those hours. Emergency procedures outside business hours should be confirmed with Avaya or your reseller.
Yes. The plan includes entitlement to RM61 software maintenance and applicable updates for the five-year coverage period defined by the SKU.
The offering provides manufacturer-authorized diagnostics and prioritized repair logistics. Onsite repairs are provided as authorized by Avaya depending on the case severity and service terms.
A five-year (5YPP) contract stabilizes maintenance expenditure and reduces annual renewal cycles, helping procurement teams lock in pricing and support terms for long-term planning.
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