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Create Free Business Account| Mpn | 355751J |
| Product Name | SA PREF+UA C/D PRT 24X7 CAM RC240 5YPP |
| Product Supported | CAM RC240 |
| Support Hours | 24x7 |
| Covered Period | 60 months |
| Provided Support | SA PREF+UA (Software Assurance + Upgrade Advantage) |
| Service Location | Remote/vendor managed |
| Service Description | Entitlement registration and 24x7 support channel access |
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24X7 indicates access to covered support channels at any hour across the five‑year contract term, enabling vendor engagement outside normal business hours for qualifying incidents.
The 5YPP designation provides coverage for 60 months from the contract start date.
Yes. SA PREF+UA includes upgrade entitlement during the covered period so registered CAM RC240 units remain eligible for vendor software updates specified under the agreement.
The product name confirms 24x7 support channel access and upgrade entitlement. Any onsite or break/fix parts should be validated with Avaya or your reseller, as they are not explicitly stated in the product identifier.
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