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Create Free Business Account| Mpn | 355746J |
| Product Supported | SA PREF+UA C/D PRT 24X7 CAM RC240 1YMO |
| Support Hours | 24x7 |
| Covered Period | 12 months |
| Support Channel | Remote phone and ticket escalation |
| Provided Support | 24x7 remote technical support |
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This plan provides continuous remote technical support, vendor-authorized software updates, and defined RC240 escalation channels across the 12-month term to accelerate problem resolution.
Coverage is provided for a 12-month term (1YMO) from the service start date.
Yes. The 24x7 support includes after-hours escalation paths to Avaya engineers via the RC240 channel to reduce outage impact.
Yes. The SA Preferred + UA component includes authorized software updates as part of the entitlement during the coverage period.
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