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Create Free Business Account| Pricing Type | Contracted term pricing |
| Product Supported | SA PREF+UA C/D ONS 8X5 SYS C130 |
| Support Hours | 8 x 5 |
| Covered Period | 3 years |
| Provided Support | SA Preferred + Universal Assurance (software entitlement and on-site corrective service) |
| Support Hours Label | Business-hours on-site coverage |
| Service Location | Customer site (on-site) |
| Service Description | On-site corrective service with software entitlement and access to Avaya support channels |
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SA Preferred + Universal Assurance combines software entitlements (access to licensed updates and patches) with corrective support. For this SKU it includes 8 x 5 on-site field service for covered hardware faults and prioritized case handling through Avaya support channels.
Yes. The Universal Assurance component provides entitlement to Avaya software updates and patches for covered releases during the 3 years of the contract.
On-site dispatch is performed under the contract’s business-hours coverage (8 x 5) when remote diagnostics indicate a field intervention is required and the issue falls within the service’s scope.
Yes. This SKU is designed to be combined with other Avaya service agreements to centralize support, billing, and escalation across your Avaya estate.
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