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Create Free Business Account| Pricing Type | Term-based |
| Product Supported | SA PREF+UA C/D ONS 24X7 SYS C190 3YPP |
| Support Hours | 24x7 |
| Covered Period | 3 Years |
| Provided Support | ONS 24X7 |
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ONS 24X7 specifies around-the-clock onsite response and service delivery for covered SYS C190 systems, ensuring technicians and parts are available outside standard business hours.
The 3YPP value defines a three-year contracted coverage period under this product name; during this term the defined support and onsite response provisions are active for the covered system.
Yes. This agreement provides preferred-level escalation paths for urgent incidents affecting production voice or contact-center operations to shorten remediation times.
This offering includes onsite labor and response (ONS 24X7) and C/D-level servicing for SYS C190, rather than remote diagnostics or parts-only delivery, which reduces repair cycle time for critical failures.
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