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Create Free Business Account| Mpn | 355542J |
| Product Name | SA PREF+UA C/D ONS 24X7 SYS C190 1YMO |
| Product Supported | Avaya System C190 |
| Pricing Type | Term-based |
| Support Hours | 24x7 |
| Covered Period | 1 year |
| Provided Support | 24x7 technical support with onsite response |
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ONS denotes an onsite entitlement: when remote troubleshooting cannot resolve an incident, Avaya-authorized personnel will be dispatched for on-location remediation as defined in the contract terms.
Yes. The UA component provides entitlement to applicable software updates and maintenance releases for the covered Avaya C190 during the one-year period.
Extensions are typically available through renewal channels; consult your Avaya account representative or reseller for renewal options and potential pricing adjustments.
Response timelines and priority handling are defined in Avaya’s support SLA for the preferred package; contact your Avaya support agreement documentation or account team for the specific response commitments tied to this contract.
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