Avaya SA PREF+UA ONS 24X7 Support 3 Years

Maintain continuous availability for mission-critical Avaya platforms with a three-year Software Assurance and Onsite support package. This offering pairs SA PREF+UA entitlement with ONS 24X7 coverage to deliver around-the-clock incident intake, entitlement verification and onsite dispatching tied to MPN 355834J. Designed for data center and contact-center environments where downtime directly impacts revenue and customer experience, the contract preserves upgrade rights and software updates for the covered product family (RA63). Procurement teams get a predictable multi-year support commitment and Avaya-level escalation for complex faults. Implementation teams benefit from a single SKU for ordering and lifecycle planning. Opt for this SKU when you require vendor-backed continuity, formal entitlements and 24X7 operational support for production voice services.