Avaya SA PREF+UA C/D ONS 24X7 MIC RM61 1YPP

Preserve RM61 uptime with a one-year Avaya support plan that delivers around-the-clock remote technical support and expedited case escalation for critical incidents. This 1YPP contract gives operations teams immediate vendor access to troubleshooting, diagnostic guidance and escalation paths without committing to a multi-year term. Use it for transition projects, technology refresh windows, or to cover peak seasons when extra vendor-backed capacity is required. The subscription complements internal runbooks by providing vendor knowledge and, where applicable, access to product updates. For procurement, the one-year term simplifies short-term budgeting and offers a clear exit point at contract end. For architects and SREs, it supplies vendor escalation and an auditable support channel for high-severity RM61 issues.