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Create Free Business Account| Mpn | 355687J |
| Vendor | AVAYA |
| Product Name | SA PREF+UA C/D ONS 24X7 CAM RC220 1YPP |
| Product Supported | Avaya RC220 (CAM RC220) |
| Support Hours | 24x7 |
| Covered Period | 12 months |
| Provided Support | Preferred support with UA and onsite option |
| Service Location | Onsite and remote |
| Service Description | Preferred-level technical support, case escalation and onsite remediation as required |
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24x7 coverage provides continuous access to Avaya support channels for incident reporting and troubleshooting. It includes remote case handling at any hour and access to software updates and UA rights during the contract term.
This plan includes an onsite service option (C/D ONS). Onsite visits are provided when remote remediation is insufficient and per the defined service terms in the support agreement.
The MPN indicates a one-year term. Coverage is provided for 12 months from the contract start date.
Reference the MPN 355687J and the CAM RC220 product identifier when you contact Avaya support to ensure correct routing and priority under the Preferred plan.
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