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Create Free Business Account| Pricing Type | Term-based maintenance |
| Mpn | 355656J |
| Product Name | SA PREF+UA C/D CAM RC220 1YMO |
| Product Supported | CAM RC220 |
| Support Hours | Business hours (preferred routing) |
| Bundle Support | Prioritized case handling and software update entitlement |
| Covered Period | 1 year |
| Provided Support | Preferred-level remote support with corrective/diagnostic services |
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The preferred level provides prioritized remote case routing, corrective and diagnostic services, and entitlement to applicable software updates for the CAM RC220 for the one-year contract period.
This package provides remote corrective and diagnostic services and software entitlement; hardware replacement policies vary by Avaya warranty and service agreements. Contact Avaya or A5 IT for options including on-site hardware replacement.
Yes. One-year term contracts can typically be renewed before expiry to maintain continuous coverage. Reach out to your Avaya sales representative or A5 IT account manager to process renewal and preserve update entitlements.
Open cases via Avaya’s authorized support channels and reference MPN 355656J and the CAM RC220 device details. Your account team can confirm the correct contact path and required device identifiers.
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