Avaya SA PREF ONE-X ATTD R3 EXTL DB 1Y

Keep front-desk and operator consoles resilient with targeted 1-year preferred support for Avaya One-X Attendant R3. This plan concentrates on the attendant application and its external database integrations, delivering vendor updates and an elevated support path that accelerates troubleshooting for directory, presence, and call-routing issues. For teams operating centralized attendant services or distributed operator groups, the plan reduces risk when integrating third-party directories or making configuration changes that affect call handling. Procurement gains predictable support costs and a clear escalation route directly to Avaya, so engineering teams can prioritize service design rather than firefighting. Select this 1-year preferred support when console uptime, directory sync reliability, and fast vendor-led remediation matter to customer-facing operations.