Avaya SA PREF ONE-X AGT R2 SUPV AGT 3YAN

Protect supervisor-level agent operations in ONE‑X Agent R2 with a three-year preferred support contract tied to MPN 238136. This offering ensures access to Avaya technical assistance and authorized software fixes for the Supervisor Agent role, limiting exposure to software regressions and compatibility gaps during upgrades or platform changes. For infrastructure teams managing large contact-center agent pools, the contract reduces administrative overhead by consolidating entitlement, streamlining support cases, and providing consistent update eligibility. Use this support profile to stabilize agent supervision during peak traffic, software refresh cycles, and migration windows, while preserving licensing continuity and minimizing mean time to repair for supervisor-specific issues.