Avaya SA PREF MEDIAL R6 MEDCOM HL7 INTRF

Maintain continuous HL7 message exchange for Medial R6 with 12 months of Avaya preferred software assurance for the MedCom HL7 interface (MPN 352549). This offering focuses support on the MedCom HL7 integration point—reducing mean time to resolution for interface faults, configuration regressions, and compatibility questions that affect clinical systems. Procurement teams select this SKU when they require vendor-backed coverage that aligns to software lifecycle events without upgrading the core Medial platform. The contract preserves access to product updates released during the covered period and routes technical escalations to Avaya teams familiar with the MedCom HL7 implementation. For infrastructure owners, this SKU minimizes operational risk and justifies the cost by shortening incident cycles and protecting HL7 throughput for patient-facing workflows.