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Create Free Business Account| Pricing Type | Subscription |
| Mpn | 241440 |
| Vendor | Avaya |
| Category | software-services/support-warranties |
| Product Name | SA PREF ICR7 CNCRNT MLTMED CC 1YPP |
| Product Supported | Avaya ICR7 |
| Covered Period | 1 year |
| Provided Support | Concurrent multimedia software support and updates |
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Concurrent multimedia coverage provides vendor support entitlements tied to the number of simultaneously active agent seats handling multimedia (voice, chat, email) rather than individual named users. Confirm concurrency requirements with Avaya or your reseller.
Yes. The subscription includes access to Avaya-supplied updates and fixes for the covered one-year period. Review the Avaya support agreement for precise update eligibility details.
Yes. A one-year concurrent subscription can accommodate seasonal or pilot needs where agent concurrency fluctuates, but verify timing and seat counts with procurement before purchase.
Cases are handled through Avaya’s support channels and escalation paths tied to the subscription. For specific escalation procedures and contacts, consult Avaya support documentation associated with this SKU.
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