AVAYA SA PREF CNTL MGR R9 CMS CON 3YAN

Ensure predictable operation of Avaya CMS R9 reporting and call-management functions with SA PREF CNTL MGR R9 CMS CON 3YAN (MPN 349617). This support contract concentrates on CMS control elements to reduce operational risk in contact centers and enterprise voice domains. The offering consolidates vendor escalation, access to R9-specific fixes, and maintenance procedures so operations teams can maintain service levels for forecasting, agent supervision, and reporting systems. Delivery emphasizes protecting call-recording interfaces, database integrity, and the CMS-to-CM interworking during upgrades and incident response. Choose this contract when you need vendor-backed continuity for CMS-dependent services, clearer escalation paths, and procurement-ready documentation for multi-year budgeting.