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Create Free Business Account| Product Supported | SA PREF CNTL MGR R9 CM CON 3YAN (MPN 349599) |
| Support Hours | Refer to Avaya contract |
| Covered Period | 3 years |
| Provided Support | Contracted Support for Avaya CM R9 |
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MPN 349599 covers the SA PREF CNTL MGR R9 CM CON 3YAN support contract for Avaya Communication Manager R9 control components.
The product name indicates a 3-year contracted term; exact start and end dates are established in the executed Avaya support agreement.
Yes — the contract provides access to Avaya R9 software fixes and coordinated deployment through Avaya support channels as defined in the agreement.
Infrastructure teams operating Avaya Communication Manager R9 in contact centers or distributed enterprise voice environments that require vendor escalation, predictable maintenance, and documented contract terms should select this package.
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