Avaya SA PREF CMS18 PRO RTST ADDL SES 1YPP

Protect Avaya CMS18 environments with a 1-year support entitlement designed for additional sessions. This coverage helps keep contact center operations on track when uptime, reporting accuracy, and session availability matter most. For teams running production voice infrastructure, vendor-backed support can shorten troubleshooting cycles and reduce the uncertainty that comes with unsupported extensions. This support item is suited for organizations that need to preserve service continuity without replacing a stable deployment. It adds a defined support path for the CMS18 platform, helping IT teams manage operational risk while maintaining the performance expectations of a live contact center. When service interruptions affect customer experience, having the right support coverage in place can make the difference between a controlled recovery and a prolonged outage. Built for enterprise environments that value predictability, this 1-year entitlement supports budget planning and lifecycle management. It is a practical choice for teams extending the useful life of an Avaya CMS18 deployment while keeping access to vendor support aligned to business requirements.