Avaya SA PREF CMS R21 1-Year HR Conn License

Keep contact center reporting aligned to your Avaya CMS R21 environment with a one-year HR connection license designed for new or added access. This subscription supports controlled reporting access for teams that need dependable visibility into agent activity, queue performance, and operational trends without expanding the platform beyond what is required. Built for organizations that already depend on CMS reporting, this license helps preserve continuity in workforce and service analysis while simplifying renewal planning. It is a practical fit for enterprises that need to add or extend access for reporting users, supervisors, or administrators who rely on accurate contact center data to make daily decisions. For procurement teams, the value is straightforward: predictable term licensing, targeted scope, and a clean path to maintain reporting access within an existing Avaya deployment. For operations teams, it means less friction when extending CMS usage and more confidence that reporting remains available to the people who need it most.