Avaya SA PREF CMS R20 AGT

Maintain continuous agent-side telephony reporting and analytics by adding three years of Avaya Preferred maintenance for the CMS R20 Agent. This support provides access to software updates, cumulative fixes, and vendor troubleshooting that reduce mean time to resolution for agent-related incidents and minimize reporting disruption during peak contact-center hours. Ideal for geographically distributed teams, the offering preserves configuration continuity across patch cycles and formalizes vendor escalation paths. For procurement and architecture teams, preferred maintenance removes the operational risk of running unsupported agent components and justifies the license premium by reducing downtime costs and accelerating incident closure. Purchase includes entitlement to version updates for CMS R20 Agent and support case handling via Avaya channels as defined in your maintenance agreement. Confirm scope and SLAs with your Avaya order document — this SKU attaches preferred maintenance to the CMS R20 Agent license for three years, simplifying renewals and consolidating vendor billing for enterprise deployments.