Avaya SA PREF CMS R20 AGT 1YMO

Sustain agent-level call handling and reporting for Avaya CMS R20 with a one-year Software Assurance Preferred (1YMO) support entitlement. This SKU secures access to vendor maintenance releases and updates that directly affect agent features, historical metrics, and real-time monitoring. For procurement teams, specifying the 1YMO agent coverage aligns short-term budgeting and phased upgrade strategies without over-committing to longer terms. Use this entitlement to maintain compliance with supported configurations and to retain priority access to fixes that could impact agent desktop behavior and reporting exports. The SKU maps to MPN 353608 for straightforward renewal and inventory tracking, enabling consistent lifecycle management across large contact-center estates where agent headcount and licensing rotate frequently.