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Create Free Business Account| Product Supported | Avaya CMS R19 |
| Provided Support | Technical Support |
| Service Characteristic | Priority case routing; remote troubleshooting; multi-year update entitlement |
| Service Type | Preferred Support |
| Remote Onsite | Remote |
| Duration Hours | 43,800 Hours (approx. 5 Years) |
| Service Duration | 5 Years |
| Service Location | Global Remote |
| Product Supported | Avaya CMS R19 (ADM paging) |
| Service Description | Five-year prepaid preferred remote support for Avaya CMS R19 with ADM paging |
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ADM paging considerations indicate that the support scope accounts for paging interface and integration issues tied to Avaya CMS R19; the plan prioritizes incident handling where paging impacts call-management availability.
The SKU is configured for remote delivery. If onsite assistance is required during the term, it can be procured as a separate service or added by amendment based on scope and location.
Prepaying for five years consolidates spend into a single contract, reduces administrative overhead from annual renewals, and provides predictable support costs over the multi-year lifecycle.
Yes. The offering provides entitlement to applicable CMS R19 updates and coordinated access to releases during the five-year coverage period via the vendor support process.
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