Avaya SA PREF CMS R18 TCS RLTM 3YAN 334684

Keep Avaya CMS R18 under active support for three years with a preferred service entitlement built for TCS RLTM deployments. This coverage is intended for organizations that depend on stable contact center reporting and operational continuity, where service gaps can create avoidable risk and support delays. Preferred support helps standardize how issues are handled, giving procurement and infrastructure teams a defined service path instead of ad hoc break-fix decisions. For enterprise environments, that matters: it preserves access to vendor-backed assistance, supports lifecycle planning, and helps align maintenance spend with the systems that still carry business-critical workloads. This entitlement is a practical choice when the platform remains in production and the cost of uncertainty is higher than the cost of coverage. It supports disciplined operations, reduces exposure to unsupported software, and helps extend the useful life of the CMS R18 investment while your team plans the next refresh on its own timeline.